Privacy Policy

Introduction

At SKINHUB2DOTA, we are dedicated to safeguarding your privacy. This Privacy Policy explains how we, as the Data Controller, collect, retain, process, share, and transfer your personal data when you visit our website or use our services. Personal data includes any information that can identify you directly or indirectly. We handle such data whenever you interact with our website and services.

 

Data Controller Details

The company responsible for processing personal data under this Privacy Policy is: NEXUSREALMZ LTD
Registration No.: 15264954
Address: Intershore Suite, Room 403, Dowgate Hill Gate, London, United Kingdom, EC4R 2SU
For any concerns regarding your personal data or to exercise your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, please contact us at: 
Email: [email protected]

 

Personal Data We Collect From You

Basic Account Data

• First and last name
• Date of birth
• Steam username
• Mobile phone number
• Email address

 

Usage Data

We collect data directly and indirectly when you use our services, including:

• IP address and location information (country, city, etc.)
• Device details (screen size, OS, browser information)
• OS details (name, version, language)
• Information you send via emails
• Data provided during wallet top-up, including payment processing information
• Cookies: We use cookies to personalize your experience, analyze usage, and improve our services and website functionality.

Payment and Purchase Data

When you top up your wallet or make purchases, personal data such as your name and financial information is submitted directly to the payment service provider with your consent. We may receive data from our payment partners, like the payment amount, to process your payment and provide your purchases.

 

Sharing Your Personal Data

We may share your personal data with:

• Payment processors to handle transactions for our services (these companies may be located globally).
• Providers of hosting, maintenance, and security services to operate the website.

 

Data Retention

We retain and process your personal data as long as your account is active or as necessary for our services. Upon account closure or at your request, we will delete or anonymize your data within 30 days, unless we are legally permitted or required to retain certain data under the following circumstances:

• If there is an unresolved issue related to your wallet, such as an outstanding credit or dispute.
• For legal, tax, audit, accounting, and other legal obligations, we will retain the necessary data for the required period.
• For legitimate business interests, such as fraud prevention and maintaining user security.

 

Your Rights

• Right to Access Your Personal Data. You have the right to request a copy of your personal data and to understand how we store and process it.
• Right to Rectification. If your personal data is inaccurate, you can ask us to correct or update it.
• Right to Erasure of Personal Data. You can request the deletion of all or some of your personal data if it is no longer necessary, if you have withdrawn your consent, or if there is no legitimate reason for further processing.
• Right to Object. You have the right to object to the processing of your personal data at any time based on your specific situation. You can also object to your personal data being used for direct marketing purposes.
• Right to Object to Automated Processing. If you believe that automated processing does not consider your unique situation, you can request a manual review of your personal data.
• Right to Data Portability. You can request a copy of your personal data in a structured, commonly used, and machine-readable format. You can also ask us to transfer your personal data directly to another controller.
• Right to Lodge a Complaint. You have the right to file a complaint with a supervisory authority.

 

Personal Data Breach

If a personal data breach occurs and is not promptly addressed, it may pose a risk to your rights and freedoms. Upon becoming aware of a breach, we will notify the Information Commissioner without undue delay and, where feasible, within 72 hours. If notification cannot be made within 72 hours, the reasons for the delay will be provided without further undue delay.
 

Children’s Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect or solicit personal data from users under 18. If we discover that we have collected personal data from a user under 18, we will promptly delete the account and associated data in accordance with applicable laws. If you are a parent or legal guardian and believe we may have collected data from a child under 18, please contact us.

 

Cross-Border Data Transfer

SKINHUB2DOTA may transfer personal data to data controllers and processors for the purposes outlined in this Privacy Policy.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and if the changes are significant, we will notify you via email. We encourage you to review our Privacy Policy periodically before using our services or accessing the website