Refund Policy
At SKINHUB2DOTA, we strive to ensure customer satisfaction with every purchase. In some specific cases you a eligible to request a refund within 15 days of your purchase. Our refund policy is outlined below:
Eligibility for Refunds and Returns
You may request a refund or return for the following reasons:
- The skins are not as described: If the skins you receive do not match the description provided at the time of purchase.
- The skins were not delivered: If the skins do not appear in your Steam account within the specified delivery period.
Process for Returning Skins
To initiate a return, please follow these steps:
- Contact Us: Reach out to our support team via email at [email protected] and provide the reason for your return.
- Provide Details: Include your order number, Steam ID, and a detailed explanation of the issue.
- Follow Instructions: Our support team will review your request and provide you with instructions on how to return the skins.
Process the Refund
If the return is approved, the amount will be refunded to your card.
Refund Timeline
- Inspection Period: The inspection process may take up to 5 business days from the date we receive the returned skins.
- Refund Processing: Once the inspection is complete, the refund will be processed within 3-5 business days.
Contact Information
For any questions or concerns regarding our refund policy, please contact our support team at [email protected].
We are committed to providing a fair and transparent refund process to ensure your satisfaction with our services.